Founded in 1999, UPSTREAM is a global provider of outsourced customer care services. The company offers business process outsourcing, inbound selling and Web support services. It serves the travel and hospitality industries. The company has partnerships with Airline Reporting Corporation, Galileo International and PhoCusWright. UPSTREAM s customer care associates manage more than 10 million transactions yearly across multiple channels, including voice, e-mail, chat, facsimile and white mail. The company provides order processing and fulfillment, product information requests, and up-selling and cross-selling programs. It also offers industry-specific processing services. The company improves brand image and loyalty through accurate and professional handling of customer interactions. UPSTREAM employs over 800 associates globally and maintains a location in Fargo, N.D.